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Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'View Basket' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment using Visa, Visa Debit, Mastercard, Switch, Maestro, Solo and JCB.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have a pricing error, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All prices are in pounds sterling and are excluding VAT. VAT of 17.5% is added at the checkout. Prices are subject to change at any time, without further notice.

Shipping And Handling
We aim to despatch your order right away, subject to availability.

Delivery dates are approximate and Tradwin Ltd will not be liable for late deliveries. If for any reason delivery of goods will exceed 14 days the customer will be notified and will have the opportunity to cancel the order. Where large items are ordered, or where delivery to a remote area is required, there may be additional charges for delivery and you will be notified of the extra cost where you will have the option to cancel your order if this is not acceptable.
We do not currently accept online orders for shipment outside mainland UK. For export outside the UK, please contact us at sales@tradwin.com.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK , 17.5% VAT is added.

Credit Card Security
This on-line store uses World Pay secure server technology, which prevents any data being intercepted by any third party. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are not held in clear text on any web site.
 
Guarantee
We guarantee your satisfaction. If goods are faulty, Tradwin Ltd must be notified within 7 days of receipt by e-mail, letter or fax where a full refund will be given.

Returns Policy
Customers can return goods any time within 30 days of the delivery date where a refund will be given less any cost of delivery. Customers may cancel their order within 7 days after taking receipt of goods. Customers must inform Tradwin Ltd by e-mail or letter/fax within 7 days where a full refund will be given. All items for return must be unused and in the original packaging. The cost of return will be the customer’s liability. Your statutory rights as a customer are not affected.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm